Privacy Policy

Last updated: August 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Contact us for services
  • Submit audio files for mixing or mastering
  • Communicate with us via email or phone
  • Subscribe to our newsletter or marketing communications

This may include your name, email address, phone number, payment information, and any audio files or project details you share with us.

2. How We Use Your Information

We use the information we collect to:

  • Provide mixing and mastering services
  • Process payments and manage your account
  • Communicate with you about your projects
  • Send you updates about our services (with your consent)
  • Improve our services and customer experience
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

  • With service providers who assist in our operations (payment processors, cloud storage, etc.)
  • To comply with legal requirements or protect our rights
  • In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your audio files are stored securely and are only accessible by our authorized team members working on your project.

5. Data Retention

We retain your personal information and audio files for as long as necessary to provide our services and comply with legal obligations. Audio files are typically retained for 30 days after project completion unless you request earlier deletion or extended storage.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Withdraw consent for marketing communications

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: contact@mainquestmusic.com
Phone: 972-792-9890
Address: Dallas, TX